Mitel MiContact Center

Mitel MiContact Center products help business of all sizes to serve their customers while improving employee productivity and controlling operational costs.

Contact centers come in all shapes and sizes.

To meet the needs of internal "customers," some departments in large organizations even perform a contact center role without thinking of themselves as contact centers.

At the other end of the spectrum are enterprise-class operations that might have agents at multiple sites worldwide. They require automated interactions, advanced routing algorithms, workforce management tools, and a whole array of other capabilities to work effectively.

Contact centers that build relationships

Whether it is a department, an enterprise, or something in between, the goal of any contact center is ensuring that customers get the kind of service they need to build and maintain profitable relationships:

  • Empower customers
  • Ensure agent productivity
  • Manage efficiently
  • Streamline operations