Collaboration
Mitel CMG Suite
CMG Suite enables business users to manage day-to-day communications with intuitive directory search, presence information, calendar sync, and virtual reception capabilities.
Directory, presence, and self-service
Includes CMG Web (responsive self-service portal), Directory Manager, CMG Visit (visitor management), CMG Speech IVR, and tight integration with InAttend for enterprise attendant services across global deployments.
Features
- Intuitive progressive directory search across skills, org, and room
- Presence- and activity-based call routing
- Calendar synchronization with Microsoft and Google
- Active Directory / LDAP sync and ADFS support
- Voice-controlled services with automatic speech recognition
- Interactive voice response and CMG Speech attendant
- Automatic greeting messages with presence information
- User-friendly voicemail functionality
- Visitor self-registration and pre-registration (CMG Visit)
- Modular optional services and multi-language support
- Multi-vendor PBX support, scalable from 100 to 100,000 users
Key benefits
- Control how incoming calls route based on calendar and activities
- Simple, fast directory search with LDAP synchronization
- Automated self-service reduces attendant workload and wait times
- Optimized for mobile devices with click-to-dial and responsive web UI
- Powerful attendant integration via InAttend for global enterprises
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