Collaboration
Mitel InAttend
InAttend helps medium and large enterprises manage high volumes of internal and external calls with powerful queue handling, contact search, and real-time availability information.
Professional attendant console
Available standalone with LDAP directory sources or integrated with Mitel CMG Suite for enhanced organization search, visitor management, and activity-based routing. Works with MiCollab for presence and instant messaging between attendants.
Features
- Powerful attendant queue and call handling
- Multi-tenant support
- Integration with MiCollab and Mitel CMG
- Rich presence and calendar integration with call managers
- Advanced directory search with extensive presence information
- Single-click dial and transfer
- Queue panel with overview and detailed call views
- A/B party panels with up to two concurrent calls
- Configurable busy lamp fields
- Instant messaging chat between attendants
- Built-in call recording or Mitel Interaction Recording
- Statistics via Quality Manager and Mitel Companion
Key benefits
- Handle high call volumes efficiently from any location
- First-call transfers with real-time presence and line state
- Configurable queues with overflow and no-answer routing
- Keyboard shortcuts or mouse controls for fast call management
- Standalone or CMG-integrated for enterprise-wide directory intelligence
Related products
MiTeam MeetingsCloudLink-based video meetings with seamless voice, video, chat, and file sharing — standalone or integrated with MiCollab.MiCollabVoice, video, chat, SMS, web conferencing, and team messaging in one platform — accessible from desk phone, softphone, web, or mobile.MiTeamWork-stream collaboration tool providing persistent team spaces for chat, files, to-do lists, and meetings within MiCollab.Mitel CMG SuiteCollaboration and presence management suite with smart directory search, activity-based routing, and automated self-service for 100 to 100,000 users.